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Privacy Policy

Effective Date:

26th December 2024

At We Buy Homes Scotland Ltd ("we", "us", or "our"), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website at

www.webuyhomesscotland.com

(the “Website”) or use our services.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide Voluntarily

NameEmail addressPhone numberProperty address and postcode (for valuation services)Any other information you submit via forms, chat, or email

b. Information We Collect Automatically

When you use our Website, we may collect certain technical data, such as:

IP addressBrowser type and versionDevice typeOperating systemPages visited and time spent on the WebsiteReferring website URLs

This data helps us improve Website performance and user experience.

2. Why We Collect Your Data

We only collect personal data where we have a lawful basis to do so. We may use your information for the following purposes:

To provide a home valuation based on the address and postcode you submitTo respond to enquiries and provide customer supportTo improve our Website and servicesTo send service-related updates or communicationsTo comply with legal obligations

We do not use the address and postcode you provide for valuation for any purpose other than generating a valuation unless we explicitly ask for your consent.

3. Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on include:

Consent – When you give us permission (e.g. by submitting your data through a form)Contract – When processing is necessary for the performance of a contract or serviceLegitimate Interest – When processing is necessary to improve our Website or servicesLegal Obligation – When required by law

4. Sharing Your Information

We will never sell or rent your personal information to third parties.

We may share your data only in the following cases:

Service providers – Third-party partners (e.g., analytics providers, CRM tools) who help us operate our Website and servicesLegal requirements – When required to comply with applicable laws or respond to valid legal requests

All third-party service providers are required to process your data in accordance with applicable data protection laws and only for the purposes we specify.

5. How We Protect Your Information

We use appropriate technical and organisational measures to safeguard your personal information, including:

SSL encryptionSecure storage systemsAccess controls and limited internal accessRegular security monitoring

While we take these steps seriously, please note that no method of internet transmission or electronic storage is ever 100% secure.

6. Your Rights

Under the UK GDPR, you have the right to:

Access the personal information we hold about youCorrect or update inaccurate informationRequest deletion of your personal dataRestrict or object to certain types of processingWithdraw consent at any time (where consent is the legal basis)Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at:

📧 Email: [email protected]

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Please refer to our separate [Cookie Policy] for more details on the types of cookies we use and how you can manage your preferences.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal or accounting requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.